At HC Group we fulfill all the wishes and activities of our e-commerce (web shops and retailers) customers. From receiving a load of goods to handling returns. HC Group takes care of the entire logistics process and part of the service (fulfilment). Due to our optimal location for processing webshop orders that are sent throughout Europe, we always think along with our customers to achieve growth. Day in day out, we are therefore ready for our customers so that we can guarantee the promise of HC Group: e-commerce made simple! As a Customer Service employee at HC Group, do you want to contribute to the growth of countless online stores?
As a customer service employee you are responsible for handling all incoming questions and complaints from our customers. This means that you are responsible for a quick and correct completion of the incoming questions. With your commercial approach and empathy you are able to help customers and in this way work together with the customers on both their and our success. You also report the necessary and agreed matters to the Office Manager of HC Group. But the most important thing is that as a customer service employee, customer satisfaction is of paramount importance. This is your core business!
The duties and responsibilities of the customer service representative include:
Who are you?
Are you the new Customer Service employee we are looking for? Please contact us using the vacancy form below!