HC Group

Complete returns handling for your orders

Returns management is the process of monitoring and handling returned goods for a company. Returning goods is an essential aspect of e-commerce and it is vital that someone on your team understands all the ins and outs of this vital part of your business! No matter which industry you are in, it is inevitable that some goods will be returned. The reasons why customers wish to return goods can be very diverse. The product may look different to what was expected, it may have been accidentally broken on its way to the customer, and there are hundreds of other scenarios. How does HC Group proceed when customers report that they are returning goods?

  1. The first step is that HC Group takes receipt of the returned goods and inspects them. The package or shipment is checked and the customer's specifications and the contents of the shipment compared.
  2. If they match, we will then process the return in our E-Warehouse system. This way, you are always up to date with the latest developments. The customer will also receive an email confirming that their return shipment has been received in good order.
  3. You will have to initiate the credit process and we will update your inventory, since some returned goods can be resold!
Why choose HC Group?
Perfect geographical location Real-time inventory management Correct and efficient return processing Customized solutions

Importance of having up-to-date information

Optimised returns handling is absolutely vital since returned goods are a major source of lost revenue. Most customers who receive a product they don't like after all, or which is different from what they expected or broken will return it. The importance of optimised returns handling cannot be stressed enough. We help you get up-to-date information about your returns to prevent your business missing out on potential sales.

Returns cost money. We base our rate on your volume of monthly orders and return shipments and we will discuss this with you. If you would you like more information about this, please contact us.

Returns handling by HC Group

Optimum transparency in everything we do is what characterises HC Group. We offer you real-time data on all returns and other processes tracked in our E-Warehouse system. If you would like to benefit from our knowledge and skills to ensure transparent and correct returns handling, our professionals will be happy to talk to you.

HC Group
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We are HC Group, a fast growing logistics service provider that specializes in taking care of web orders. For our customers we are constantly working to fulfill our promise: e-commerce made simple! And we do that for an ever-growing number of webshops. Will you grow with us?